Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AURVLA4001 Mapping and Delivery Guide
Identify and report vehicle claim fraud indicators

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AURVLA4001 - Identify and report vehicle claim fraud indicators
Description This unit describes the performance outcomes required to identify and report vehicle claim fraud indicators associated with a vehicle insurance claim. It involves identifying signs of fraudulent activity on inspection of the vehicle, collecting and evaluating information, and providing a written assessment report.Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Work involves assessing vehicle insurance claims for fraud indicators and determining suitable follow-up action in the loss assessment environment. Claims may relate to light vehicles, commercial vehicles, heavy vehicles, agricultural and plant equipment, recreational vehicles and motorcycles.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for vehicle assessment
  • Assessment information is gathered
  • Assessment information is read and interpreted
  • Workplace health and safety(WHS) requirements relating to the vehicle assessment process are identified
       
Element: Inspect the vehicle for fraud
  • Fraud indicators are identified and recorded
  • Workplace policies and procedures, industry guidelines, legal requirements, WHS requirements and workplace environmental practices and policies are read and interpreted
  • Vehicle assessment is conducted in line with compliance requirements
       
Element: Determine suitable action
  • Possible actions to deal with the fraud are determined
  • Action consistent with nature of claim, assessment made, and workplace and legal restraints is decided
       
Element: Prepare assessment report
  • Comprehensive report is prepared specifying full results of identified fraud and vehicle assessment
  • Recommendations are documented, including actions and justifications
  • Report is submitted and filed according to workplace procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.

A person who demonstrates competency in this unit must be able to:

observe safety procedures and requirements

communicate effectively with others involved in or affected by the work

locate and interpret relevant information

apply knowledge of workplace procedures, industry guidelines and legal requirements relating to fraud identification

assess vehicles to identify and report indicators of vehicle claim fraud in a range of situations, including staged vehicle accidents, theft and forced entry and manufactured damage

write an assessment report

maintain workplace records.

Context of, and specific resources for assessment

Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.

Assessment is to occur:

using standard workplace practices and procedures

following safety requirements

applying environmental constraints.

Assessment is to comply with relevant:

regulatory requirements

Australian standards

industry codes of practice.

The following resources must be made available for the assessment of this unit:

a range of damaged vehicles, including damage consistent with fraudulent activity

computer hardware and software, calculators and general office equipment

fraudulent vehicle claim details and documentation

industry codes of practice and other relevant documents

internet access

workplace procedures

relevant information, including OEM design specifications and repair procedures, workshop and body repair manuals

relevant tools and equipment.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.

Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.

Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.

Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

technical skills to:

assess a damaged vehicle for fraud indicators

assess a vehicle claim for fraud indicators

communication skills to gain information from customers and others relating to a fraudulent vehicle insurance claim

literacy skills to:

interpret information relating to automotive insurance claims

write a comprehensive assessment report

numeracy skills to employ mathematical ideas and techniques to identify and report vehicle claim fraud indicators

team and interpersonal skills to work effectively with customers, repairers and supervisors

problem-solving skills to establish diagnostic processes relating to identifying and reporting vehicle claim fraud indicators

Required knowledge

principles of fraud investigation

procedures for identifying and reporting fraud indicators

technical knowledge of motor vehicle mechanical, electrical, surface and structural:

damage and faults

dismantling and repair methods

general insurance industry knowledge, including relevant sections of:

contract and insurance law

Insurance Contracts Act

intellectual property

Motor Vehicle Insurance and Repair Industry Code of Conduct

personal legal liability

State or Territory Fair Trading Act

methods of sourcing manufacturer and component supplier specifications, including workshop manuals and repair guides

applicable commonwealth, state or territory laws, regulations and standards relating to identifying and reporting vehicle claim fraud indicators, including:

Competition and Consumer Act

copyright law

environmental regulations

legislation

Workplace Health and Safety Act

workplace policies and procedures relating to identifying and reporting vehicle claim fraud indicators, including:

quality requirements

recording and reporting procedures

use of digital images

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Assessment information may include:

assessment notification detailing:

claims handler

insurance policy details where applicable

vehicle owner details

vehicle details

driver details

incident details

vehicle inspection details, including assess without prejudice or assess and authorise

vehicle location

digital images

quote for repairs.

WHS requirements may include:

correct disposal of hazardous materials and substances

first aid equipment

following emergency procedures

hazard and risk control

personal protective equipment and clothing

safety equipment

techniques for manual handling, including shifting, lifting and carrying.

Fraud indicators may include:

accidents in an industrial area late at night

claim report inconsistent with vehicle damage

consistent colour transfer

consistent styration/scratching of a car

damage consistent with weather conditions, such as rain, snow and sleet

damage to trim

forced entry

locks tampered with

manufactured damage

no independent witnesses

no police report

no signs of towing or tow truck driver

staged accidents

vehicle has a low value.

Workplace policies and procedures may include:

environment and sustainability

job specifications

manufacturer specifications and industry codes of practice

OHS

quality policies and procedures, including Australian standards

recording and reporting procedures

safe work procedures.

Industry guidelines may include:

Australian standards

diagrams and sketches

instructions issued by authorised organisation or external persons

inventory systems

material safety data sheets (MSDS)

original equipment manufacturer (OEM) design specifications and repair procedures

parts catalogues

safe work procedures for inspecting vehicles for saleable components

verbal, written and graphical instructions

workplace specifications and requirements.

Legal requirements are to be in accordance with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice, and may include:

Competition and Consumer Act

Australian standards

award and enterprise agreements

copyright law

confidentiality and privacy

duty of care

Motor Vehicle Insurance and Repair Industry Code of Conduct

OHS

relevant industry codes of practice

the environment

Written-Off Vehicles Register (WOVR) managed by each State and Territory.

Workplace environmental practices may include:

clean-up management

dust and noise minimisation

waste management.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assessment information is gathered 
Assessment information is read and interpreted 
Workplace health and safety(WHS) requirements relating to the vehicle assessment process are identified 
Fraud indicators are identified and recorded 
Workplace policies and procedures, industry guidelines, legal requirements, WHS requirements and workplace environmental practices and policies are read and interpreted 
Vehicle assessment is conducted in line with compliance requirements 
Possible actions to deal with the fraud are determined 
Action consistent with nature of claim, assessment made, and workplace and legal restraints is decided 
Comprehensive report is prepared specifying full results of identified fraud and vehicle assessment 
Recommendations are documented, including actions and justifications 
Report is submitted and filed according to workplace procedures 

Forms

Assessment Cover Sheet

AURVLA4001 - Identify and report vehicle claim fraud indicators
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AURVLA4001 - Identify and report vehicle claim fraud indicators

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: